Privacy Policy

Pachydata is a service to facilitate databases for the Protective Factors Survey online, and is managed by Brand New Box, LLC, (hereinafter referred to as “BNB,” or “we/our”). If you have any privacy concerns or questions at any time, please contact us at pfs@brandnewbox.com.

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING PACHYDATA. BY VOLUNTARILY PROVIDING ANY DATA AND USING OUR APPLICATION, YOU ARE ACKNOWLEDGING THAT YOU HAVE READ AND UNDERSTAND THIS POLICY AND THAT YOU CONSENT TO THE COLLECTION, USE AND DISCLOSURE OF SUCH DATA AS SET FORTH IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO THE TERMS OF THIS PRIVACY POLICY, DO NOT PROVIDE US WITH ANY DATA AND/OR CANCEL YOUR ACCOUNT.

1. Importance of Privacy

We understand that you entrust us with certain personal data when using Pachydata (pachydata.com) and related services and protecting your privacy is of great importance to us.

2. What Information is Collected?

Pachydata collects information about you when you create an account. Your data, including personal data and non-identifiable data is captured when you create an account.

2.1. Personal Data

BNB defines “personal data” as any information about an identifiable individual. Account Registration: To access all features of Pachydata, you must create an account by providing personal data that may include your name, email address, and creating a unique password. Outside of your password, which is stored hashed so that it remains unknown even to us, this data is stored by, accessible to, and may be used by BNB for the purposes outlined in this policy. Note, we may also collect your IP address or unique device identifier to investigate any suspicious use.

2.2. Non-Personal Data

When you interact with Pachydata, we may collect certain non-identifiable information which may include, without limitation, characteristics of your device and software, Internet browser type, domain names of your Internet Service Provider, your approximate geographic location, a record of your usage, including the time and duration of your usage. Such information, which is collected passively using various technologies, cannot, in and of itself, be used to specifically identify you.

Additionally, Pachydata partners with third parties for payment processing; they may collect the same, similar, or additional information than what is described above. The information we collect from third parties may be combined with information collected within Pachydata.

2.3. Aggregated Personal Data

In an ongoing effort to better understand and serve our learners, we often conduct research on account holder demographics, interests, and behavior. This research involves compiling and analyzing aggregated data. Aggregated data will be derived from your data and usage but will be anonymized to not reveal your identity.

3. How is my Information Used?

We may use your information as follows:

3.1. Technical Assistance

If you contact us for account/access support or other technical assistance, we may use the information you provide to answer your question.

3.2. Data Linkage

Your information may be used to link data points necessary to provide certain features including connecting to the Protective Factors Survey online.

3.3. Internal Business Purposes

We may use your information for internal business purposes, including improving the content and functionality of Pachydata, understanding our learners, protecting against, identifying, and addressing fraudulent activity within the service and our business.

3.4. Communications

We may use your information to contact you to alert you to changes and enhancements to the service including the launch of new content or new features, and to request your voluntary feedback regarding your experience.

3.5. Evaluation

Your information may be used to validate and improve the service. This information will be used for and not limited to technical reports, conference presentations, academic publications, trainings, and other formal and informal communication.

3.6. Other Purposes

If we intend to use any information in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time at which the information is collected or we will obtain your consent subsequent to such collection but prior to such use.

4. Who has access to my Personal Data?

4.1. System Administrators

When you register for an account, you consent to providing your Personal Data to Pachydata administrators. Anyone with access to your data is required to respect your privacy in accordance with this Privacy Policy and applicable privacy laws.

4.2. Third Parties, Consultants, and Service Providers

We, like many businesses, sometimes engage other companies to perform certain business-related functions. Examples of such functions include mailing information, data analysis, hosting and maintaining databases, and processing payments. When we engage another company to perform such functions, we may provide them with information, including personal data, in connection with their performance of such functions.

4.3. Legal Requirements

We may disclose your Personal Data if required to do so by law (including, without limitation responding to a subpoena or request from law enforcement, court or government agency) or in the good faith belief that such action is necessary to:

  • comply with a legal obligation;
  • protect or defend our legal rights, interests or property or that of our users;
  • act in critical circumstances to investigate wrongdoing in connection with the service; and/or
  • protect the personal safety of users or the public.

5. How is my Personal Data Kept Secure?

Pachydata has implemented critical physical, organizational, and technical measures to guard against unauthorized or unlawful processing of the data we collect. We have also taken steps to avoid accidental loss or destruction of, or damage to, your Personal Data. While no system is completely secure, the measures implemented by BNB significantly reduce the likelihood of a data security breach, and include:

  • The use of encryption when personal information is transferred to and stored on our servers. Transmission between your browser and our web server is implemented using Secure Sockets Layer (SSL) technology.
  • Limited access to personal information by staff on a need-to-know basis, and the use of robust authentication processes.
  • The use of data centers with effective physical and logical data security controls, and the use of reputable third parties who have demonstrated security consciousness.
  • Secure office premises and staff that are keenly aware of their data protection responsibilities.

No method of transmitting or storing data is 100% secure. As a result, although we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us. If you have reason to believe that your account is no longer secure (for example, if you feel that the security of your account has been compromised), you must immediately notify us of the problem at pfs@brandnewbox.com. Also, we ask that you not send sensitive personal information to us via e-mail. Examples of sensitive information include social security or credit card numbers.

In addition, we recommend that you do your part in protecting yourself from unauthorized access to your account by ensuring no one else uses your computer or device when you are logged in, by logging off when you are not using Pachydata and by keeping your password confidential. BNB is not liable for any unauthorized use of your personal information that is beyond our reasonable control.

6. How Long is my Personal Information Retained?

We will retain your information if you have an account. You may cancel your account at any time. If you cancel your account, identifiable information will be removed from the data base, but activity completed by users may remain in the system.

7. Entry of other personally identifiable information

Pachydata is a data-agnostic database hosting service, designed to work in conjunction with the Protective Factors Survey. The Protective Factors Survey should not be used to enter or store personally identifiable information about your clients or program participants. To learn more about the surveys and the system, please visit https://friendsnrc.org/evaluation/protective-factors-survey/.

8. Updates

This Privacy Policy may be updated periodically and without prior notice to you to reflect changes in our practices. This Privacy Policy will be available at https://pachydata.com/privacywhen it is available. Any changes to this Privacy Policy will become effective upon the posting date of the revision as indicated at the bottom of the policy. Use of the site following changes constitutes your acceptance of the revised policy then in effect.